Refund policy

Returns & Exchanges

30-Day Return Policy: If you are not completely satisfied with your Rock 30 Games purchase, you may return merchandise within 30 days for a full refund or exchange. Items must be returned in resale condition.

How to Request a Return

1. Log In: Go to your user account, select the item, and click 'Request Return.' Select your reason and leave a note.
2. Pack Your Item: If provided a pre-paid label, affix it to your package. If not, ship via a trackable method (FedEx, UPS, or USPS Insured). Rock 30 Games is not responsible for lost packages.
3. Ship To:
   Rock 30 Games Website Returns
   2404 E Broadway Ave
   Bismarck, ND 58501

Damaged or Discrepancy Claims

If your order arrived damaged or with missing items, please contact us immediately.

• Phone: 1-800-529-0031 (Mon–Fri, 8:00 AM – 4:00 PM CST)
• Email: hq@rock30games.com

Shipping Costs & Refunds

• Defective/Error: If the return is due to our error or a defect, Rock 30 Games covers return shipping and replacement shipping.
• Standard Return: For standard returns (e.g., changed mind), the customer is responsible for return shipping costs. We will refund the item price, excluding original shipping charges.
• In-Store Returns: Items purchased online can be returned in-store for no shipping fee.
• Promotions: Refunded values will be adjusted to reflect any free gifts or discounts applied to the original order.

Processing Time: Returns are typically processed within 3 to 5 business days of receipt at our warehouse. Please allow extra time during December and January.

Exceptions

The following items cannot be returned:

• Brand New Consoles: Contact us, but most need to be returned to the manufacturer.
• Gift Certificates and Subscription Cards: Non-refundable.